![]() We believe that most of the disputes can be solved by good communication. We don’t guarantee that we will receive your returned item and any loss arises from untrackable shipments are NOT REFUNDED, including value of goods and shipment fee. If you are returning an item with value over US$50, we strongly advise you to use a trackable shipping service and for value over US$200, with both tracking number & insurance. However, replacement shipping cost (sending back to customers) will be borne by INS Hobby.ĭepending on your location, the time it takes for you to receive a replacement part may vary. You will be responsible for paying return shipping costs (when shipping from overseas to INS Hobby) for refund or exchange. If you need to exchange it for the same item, contact us We only replace items if they are functionally defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of handling days. ![]() We will also notify you of the approval of refund. Once return is received and inspected, we will send an email notifying you that we have received your returned item. Any item not in its original condition, is damaged or missing parts for reasons not due to our error Collectible goods like action figures, PVC figure which original box has been opened ![]() There are certain situations where only partial refunds are granted (if applicable) NOTE : Please do not send your return package back to manufacturer To complete your return, we require a receipt or proof of purchase Some of our goods are exempt from being returned: It must also be in the original factory packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 7 days have gone since delivery and you have not initiated any request, unfortunately we can’t offer a refund or exchange. Return of goods is valid for 7 days upon delivery of order.
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